Dirt Devil Smart Robot Vacuum FAQs

Tap on the App store icon for iPhones and Play Store icon for Android phones, Search for Dirt Devil Clean, download, and install.

Go to “Firmware Update” in More Controls.If the text does not state it is the current version, click on Detect New Version for automatic updates.

Open the app to create an account and complete the initial setup.

1. On the “Let’s Get Started” screen, tap ADD DEVICE.

2. Find and select EV3420 as the device.

3. Read and agree to the Terms & Conditions and Privacy Policy.

4. Complete the steps to create a New Account.

1. Select your region and enter your email address for verification.

2. Click SIGN UP NOW and then enter a verification code that will be sent to your email address.

3. Set up a passcode you will remember between 6 and 20 characters.

4. Click OK to complete.

On the app's Home screen, click the upper left bars to open up the profile and general settings. Also, in More Settings in the upper left menu, select Firmware Update and tap “Detect New Version” to activate automatic updates.

Your Dirt Devil Robot needs to learn the layout of your home and it may take more than one auto-cleaning run to fully map it. Depending on the size of your house, it could take 5-6 mapping runs or more.

On the first run, the robot will scan a whole room or two and will create a blue map in the Current Map setting. Next, it will represent the map in orange after additional mapping runs. The robot will then sweep along the edges of rooms and create a “Z” path or zig-zag pattern within mapped rooms.

To add another room or level of your home, manually place the robot in the new unmapped territory. The robot will recognize it has not mapped the space and adds it to a new map.

You can delete the current map and start a new one in the Map Setting menu, tap the upper right Delete symbol to reset the current map. You will be prompted to cancel or confirm this operation.

After scanning an entire room for the first time, the map will appear in blue. After a few more initial runs, the map will show separate rooms and turn orange. After sweeping the edges of walls and creating the “Z” path marks, the map will show different shades of colors to help customize Room or Zone Cleaning.

In Map Settings, you can tap the Save icon at the top of the screen after initial runs. The robot must finish navigating the entire house before a complete map is saved in the Current Map setting. If dissatisfied with the map, or if disrupted, you can delete the Current map and start again.

From the Home Screen, swipe up from the bottom and reveal the settings for Auto Cleaning or Room Cleaning and select from 4 suction levels.

Yes, go to the More Controls menu located at the upper right corner of the Home Screen. Select Remote Control Mode. Use your fingertip to control up, down, left, and right directions, and Play/Pause. Return to Home Screen.

When activated, the robot will automatically increase suction power when the robot encounters a carpet.

After the robot completes the mapping process, the map will be saved automatically showing boundaries for a room or more than one room. At this point you can use Room Cleaning by swiping up on the Home Screen to reveal the option. You can also use the mapping menu for additional customization and the scheduling feature to select a specific room.

In the More Controls menu at the top right, select Schedule, then Add Schedule. Next, determine the day(s) and time (s) and apply to Auto Cleaning or Room. Be mindful that the time is represented in military/24-hour selections. You can also select suction power mode.

Tap Map Settings lower right on the Home Screen. The most updated map will auto-save and appear on the first screen with options to customize and set zones and no-go zones.

You can select between one run and two runs for each zone you define in your home.

Tap the Map Settings in the lower right of the Home Screen, then No-Go Zone. Use the square or line icons to define areas accordingly. Tap either one to overlay on any area of the current map. Use fingertips to drag and adjust size and shape or use simple lines to draw virtual boundaries.

In Map Settings you can select Edit room to Merge, Divide, and Name your completely-mapped rooms. Then swipe up on the Home Screen to select Room Cleaning. Your named rooms will be listed for you to select and customize.

In the More Controls menu, select Cleaning History to see a record of cleaning runs from a schedule you created or from Auto Cleaning. The robot vacuum has to complete navigation and mapping of the whole floorplan before saving a record of cleaning sessions.

In the More Controls menu in the upper right on the Home Screen, select Robot Settings. Then select the Do Not Disturb Mode. The robot will not resume or perform any unfinished cleaning and will not broadcast audio alerts when DND is activated.

Messages and notifications can be found in the General Profile Settings by tapping the bars in the upper left on the Home Screen.The most common reasons for disruptions or setting errors can be found under “Message” if automatically prompted by a behavior of the robot. The “Alarm” category captures a record of errors, issues, and behaviors.

In General Profile Settings, tap the bars in the upper left of the Home Screen to access Help and Feedback. Many common issues are listed with options to reset or easily correct them.

When you log into the app on your mobile device, you can tap Forgot Password and a code will be sent to your registered email address, up to 3 times in one day.

We continue to innovate and improve the user experience and will release updates as needed to fix any known problems.